Get in touch as quickly as you can with your order number, because cancellations and changes are only possible before your order has been dispatched, and orders placed before 3pm on a working day go out the same day.
We will check whether your order has shipped and come straight back to you. If we can catch it in time, we will cancel or amend it as requested. Once an order is cancelled, the refund reaches your account within 3 to 5 business days.
If it has already been dispatched, you are welcome to return it for a refund once it arrives. See the returns article for how.
Changing the delivery address works the same way: send the full new address including postcode as soon as possible and we will update it if the order has not yet shipped.
Forgot to add something? Items cannot be added to an order once it has been placed, so pop the extra item on as a second order and send us both order numbers, and we will refund the shipping on the second order.