We are sorry, and we will put it right quickly.
Wrong item or wrong style. Send us a quick photo of what you received along with your order number. As soon as we have the photo we will send the correct items out to you. There is no need to return the wrong ones or wait for anything to come back to us.
Damaged in transit. Send a photo of the damage and your order number, and we will send a replacement straight away.
Something missing. Tell us your order number and which item has not arrived. We will check whether it was sent separately and, if not, send it out straight away.
Starter set arrived without the applicator. Let us know your order number and we will send one out.
The easiest way to send a photo is to reply to the email thread with it attached, so everything stays together on your order.